Returns

If you are not satisfied with your purchase from WEIZ.dk, we are happy to accept returns within 14 days after purchase (this does not apply to item bought at the WEIZ store location in Copenhagen).

If you wish to return your order, please email info@weiz.dk and include “Return” in the subject field. Then send the order back to us using the packaging it came in to best protect the item (not including any cards or catalogs you may have received with the order).

You cover all return shipping costs. Please, note we do not accept packages sent COD (Collect on Delivery).

We recommend you use GLS or Post Danmark, so your shipment automatically is issued a tracking number and insurance. WEIZ.dk is not responsible for any lost packages. Your order must be returned within the 14-days refund period. Once we receive your package, your money will be refunded. Please send return packages to:

 

WEIZ Copenhagen, Guldbergsgade 5, 2200 Copenhagen N

 

HOW TO RETURN AN ITEM TO WEIZ.DK:

  1. Let us know you want to return an item: Send an email to info@weiz.dk within the 14-days return period. Include “Return” in the email subject field. Include your name and the order number in the email.
  2. Fill out the return label: You received a return label with your package from WEIZ.dk. Fill it out with a brief description of why you are not entirely happy with your purchase.
  3. Pack it up: Place the product in the box it came in.
  4. Send it: We recommend you send your return package with GLS or Post Danmark, so it is insured and tracked. Packages sent without delivery will not be considered as a return package.
  5. We will refund your money: We will refund your money as soon as we receive your return package. If the product doesn’t appear to be in the same condition as we shipped it in, you will be contacted by our customer service for further steps. See more under our Diminished Value Liability policy.